Terms and Conditions
Man with Van Woodlands Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Woodlands provides removal and related services to customers. By placing a booking, confirming a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Woodlands.
1.2 "Customer" or "you" means the individual, partnership, company or organisation that books or receives the services.
1.3 "Services" means removal, collection, delivery, loading, unloading, packing, unpacking, transportation, or any related services agreed between the Company and the Customer.
1.4 "Goods" means all items, furniture, personal belongings, equipment, or other property in respect of which the Services are to be provided.
1.5 "Quotation" means the written or verbal price estimate provided by the Company to the Customer in relation to the Services.
1.6 "Service Area" means the geographic areas in which the Company normally provides removal and man and van services, including Woodlands and surrounding locations, as determined by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, light haulage, collection and delivery of items, and related services in the Service Area.
2.2 The exact scope of the Services, including the collection and delivery addresses, anticipated duration, number of personnel, and any additional services such as packing, will be set out or agreed at the time of booking.
2.3 The Company reserves the right to decline work that, in its reasonable opinion, is unsafe, unlawful, beyond the capacity of the vehicle or personnel available, or outside the Service Area.
3. Booking Process
3.1 Bookings may be made by the Customer through any method accepted by the Company from time to time, such as in person or via online enquiry, subject to confirmation.
3.2 When requesting a booking, the Customer must provide accurate and complete information, including but not limited to:
a) Collection and delivery addresses.
b) Details of the property type and access, such as floor level, presence of lifts, parking restrictions or distance to the vehicle.
c) A clear description and approximate volume or quantity of the Goods.
d) Any unusually heavy, fragile, high-value or awkward items.
e) Any anticipated issues affecting the move, such as time restrictions or building rules.
3.3 Any Quotation issued by the Company is based on the information supplied by the Customer. If that information is inaccurate or incomplete, the Company may adjust the price or, if necessary, refuse to carry out the work.
3.4 A booking is only confirmed when the Company has accepted it and, where required, any deposit has been received. Provisional or unconfirmed enquiries do not constitute a booking.
3.5 The Customer must ensure that all necessary arrangements (such as lift booking, parking permits or access codes) are in place before the scheduled start time. Delays arising from missing arrangements may be chargeable.
4. Estimates and Pricing
4.1 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any government taxes or charges that may apply.
4.2 Quotations may be based on hourly rates or fixed prices. The basis of the quotation will be stated or agreed at the time of booking.
4.3 Where the quotation is based on time, the chargeable period begins at the agreed start time or on arrival at the collection address, whichever is later, and ends when the Services are completed at the final delivery address.
4.4 The Company reserves the right to apply additional charges where:
a) The work involves extra services or items not disclosed at the time of booking.
b) There are delays outside the Company’s control, such as waiting for keys or access.
c) There are significant access difficulties not previously disclosed.
d) The Customer changes the collection or delivery address.
4.5 Any additional charges will be discussed with the Customer where reasonably possible and will be payable in accordance with these Terms and Conditions.
5. Payments
5.1 The Customer agrees to pay all charges for the Services in accordance with the quotation and these Terms and Conditions.
5.2 The Company may require a deposit or full prepayment to secure a booking. Any requirement for a deposit will be communicated at the time of booking.
5.3 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the date of the move.
5.4 The Company may accept various payment methods as determined from time to time. The Customer is responsible for ensuring that cleared funds are available at the time payment is due.
5.5 If payment is not made when due, the Company may, at its discretion:
a) Charge interest on the outstanding amount at a reasonable rate until payment is received; and/or
b) Suspend or withhold further Services; and/or
c) Retain possession of some or all Goods until full payment is received, subject to applicable law.
5.6 For commercial Customers, any agreed credit terms must be complied with. Failure to pay in accordance with those terms may result in the withdrawal of credit facilities and application of late payment charges.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 The Company may apply a cancellation charge where a booking is cancelled within a reasonable period before the scheduled start time. The level of any cancellation charge will take into account the notice given, the likelihood of replacing the booking, and any costs already incurred by the Company.
6.3 If the Customer reduces the scope of the Services at short notice, the Company reserves the right to charge for the originally booked time or services where it has allocated personnel and vehicles in reliance on the booking.
6.4 The Company may cancel or postpone a booking where:
a) The Customer has failed to provide accurate information or necessary access arrangements.
b) Weather or road conditions make it unsafe to operate.
c) Vehicles or staff become unavailable due to circumstances beyond the Company’s reasonable control.
In such circumstances, the Company will endeavour to offer an alternative date or time but shall not be liable for any consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that all Goods are properly packed and ready for transport unless packing services have been specifically agreed.
b) Labelling or identifying fragile or high-value items.
c) Being present or represented at the collection and delivery addresses to guide the Company’s personnel and confirm completion.
d) Securing parking and any necessary permissions for the Company’s vehicle at both collection and delivery locations.
e) Complying with all relevant laws, regulations and building rules relating to the premises.
7.2 The Customer must not request the Company’s personnel to carry out any illegal activities or unsafe practices, including lifting items beyond safe manual handling limits.
7.3 The Customer must ensure that all appliances are disconnected, defrosted and drained, and that all furniture is dismantled where necessary, unless such work has been agreed as part of the Services.
8. Items Excluded or Carried at Owner’s Risk
8.1 The Company does not accept responsibility for the carriage of the following items unless expressly agreed in writing prior to booking:
a) Valuable items such as money, jewellery, precious metals or stones.
b) Important documents, deeds, securities or collections.
c) Perishable or temperature-sensitive goods.
d) Animals, plants or living organisms.
e) Hazardous, explosive, flammable or illegal items.
8.2 If the Customer includes such items without prior agreement, they do so entirely at their own risk and the Company accepts no liability for loss or damage to those items.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this section.
9.2 The Company shall not be liable for:
a) Normal wear and tear, or minor marks or scratches arising from normal handling.
b) Loss or damage resulting from the Customer’s failure to pack items properly.
c) Loss or damage caused by inherent defects, weaknesses or pre-existing damage in the Goods.
d) Loss or damage arising from delays outside the Company’s reasonable control.
9.3 The Customer must inspect the Goods upon delivery and notify the Company of any visible loss or damage as soon as reasonably practicable. For non-obvious damage, the Customer should notify the Company within a reasonable time after discovery.
9.4 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit having regard to the nature of the Goods, the Services provided and the price paid, unless otherwise agreed in writing.
9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.
10. Delays and Access Issues
10.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times. However, times are estimates only and may be affected by traffic, roadworks, weather, or other circumstances beyond the Company’s control.
10.2 The Company shall not be liable for any indirect or consequential losses arising from delays, such as loss of earnings, missed appointments or additional accommodation costs.
10.3 If the Company’s personnel cannot gain access to the collection or delivery address at the agreed time, or if the move is otherwise delayed due to issues under the Customer’s control, waiting time may be charged at the applicable hourly rate.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable waste and environmental regulations. It is not a general waste carrier and will not remove household refuse, hazardous waste or prohibited materials.
11.2 Where the Customer asks the Company to dispose of unwanted items, this will only be carried out if agreed in advance and may be subject to additional charges.
11.3 The Customer must not present the Company with:
a) Hazardous or controlled waste, including chemicals, asbestos, gas cylinders or medical waste.
b) Fly-tipped materials or items obtained unlawfully.
11.4 If such items are presented without the Company’s prior knowledge, the Company may refuse to carry them and may charge for any time lost or additional costs incurred as a result.
11.5 The Customer remains responsible for complying with local regulations regarding the disposal of waste and unwanted items that are not accepted by the Company.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its operations, as required by law.
12.2 The Customer is encouraged to have their own contents or goods in transit insurance in place to cover any items of particular value or importance.
12.3 The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably on the day of the move.
13.2 The Company will investigate complaints in a fair and timely manner and aim to resolve them by agreement where possible.
13.3 Raising a complaint does not entitle the Customer to withhold payment for Services properly provided, unless agreed by the Company.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data relating to the Customer for the purposes of providing the Services, handling bookings, managing payments and complying with legal obligations.
14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services or where required by law.
15. Force Majeure
15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, public emergencies or acts of government.
15.2 If a force majeure event occurs, the Company will notify the Customer where reasonably practicable and will endeavour to rearrange the Services at a mutually convenient time.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have under consumer protection legislation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede all previous discussions or understandings.
17.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
