Terms and Conditions for Man With Van Woodlands
These Terms and Conditions set out the basis on which Man With Van Woodlands, also referred to in this document as the service provider, supplies removal, delivery, collection and related transport services to domestic and commercial customers. By making a booking, confirming an estimate, or allowing the service to commence, the customer agrees to be bound by these terms. They are intended to provide clarity on the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements and the legal framework that applies to all services undertaken by Woodlands Man With Van. If any part of these terms is not understood, the customer should review them carefully before confirming the booking.
1. Scope of Services The company provides a flexible man with van service for transporting items, including household goods, office contents, furniture, appliances, boxes, and other lawful items agreed in advance. Services may also include loading and unloading, single-item collections, part-load moves, multi-stop transport, and waste or disposal transport where specifically permitted. The exact scope of the job will depend on the information supplied at the time of booking. The customer is responsible for ensuring that all details are accurate and complete, including access conditions, item dimensions, and any handling requirements. Any change to the agreed work may affect pricing, timing, equipment, or the availability of the service.
2. Customer Responsibilities Before Booking The customer must ensure that the goods presented for transport are owned by them or that they have proper authority to arrange the move. The customer must not include prohibited, dangerous, illegal, or undeclared items. Unless expressly agreed otherwise, the customer is responsible for disassembling and reassembling items, securing fragile contents, and providing suitable packing materials. The service provider may refuse to move items that are unsafe to handle, improperly packed, excessively heavy, or likely to cause damage to property, vehicles, or persons. Any instruction given by the customer is deemed to be accurate and relied upon in good faith by Man With Van Woodlands.
3. Booking Process A booking is usually made after the customer provides the necessary service details and receives an estimate or quotation. A quotation may be based on hourly rates, fixed pricing, mileage, load size, access difficulty, or a combination of these factors. A booking is only confirmed once the customer has accepted the quotation, provided all requested information, and, where required, paid any deposit or booking fee. The service provider may issue a written or electronic confirmation setting out the agreed date, approximate time, job description, and any special conditions. Man With Van Woodlands reserves the right to amend or withdraw a quotation if the information supplied is incomplete, inaccurate, or materially changes before the service begins.
4. Access, Timing and Waiting The customer must provide safe and reasonable access to the pickup and delivery locations. This includes arranging parking where necessary, ensuring suitable entry routes, and notifying the service provider of stairs, lifts, narrow corridors, restricted access, or other obstacles. Arrival times are estimates unless a fixed appointment has been expressly agreed. Delays caused by traffic, weather, road closures, or other events beyond reasonable control do not amount to breach of contract. If the customer, recipient, or authorised representative is unavailable at the agreed time, waiting charges may apply. If access is denied or the move cannot proceed because of the customer’s failure to prepare, the full or partial booked service charge may still remain payable.
5. Changes to the Booking Any requested change to the date, time, volume of items, collection address, delivery address, or service type must be communicated as soon as possible. The service provider will use reasonable efforts to accommodate amendments, but cannot guarantee availability. Additional charges may apply if the amended work requires extra labour, a larger van, specialist equipment, parking costs, tolls, storage, or disposal fees. The original quotation may no longer apply if the job materially differs from the original description. If the customer requests the addition of goods on the day of service, Woodlands man and van may treat the request as a separate instruction and charge accordingly.
6. Pricing and Payment Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms will be confirmed at the time of booking, but in most cases payment is due on completion of the service, before unloading is finished, or immediately upon receipt of invoice. The service provider may require a deposit to secure the booking. Accepted payment methods may include bank transfer, card payment, or other agreed methods. Cash payments, if accepted, must be made in full without deduction. If the customer fails to pay on time, the service provider may charge interest and recovery costs to the extent permitted by law. Any promotional pricing, estimate, or hourly rate applies only to the specific booking and does not create entitlement to future discounts.
7. Cancellations and Rebooking The customer may cancel a booking by providing notice within a reasonable period before the scheduled service. Cancellation charges may apply depending on the notice given, the nature of the booking, and whether costs have already been incurred. Where a deposit has been paid, it may be retained in whole or part to cover administrative expenses, reserved time, or third-party charges. If cancellation is made at short notice, after the vehicle has been dispatched, or once loading has begun, the full charge or a significant proportion of it may remain payable. If the customer requests a rebooking, the service provider may treat it as a new agreement and apply updated rates or availability conditions. In the event of force majeure, severe weather, emergency restrictions, or other events outside either party’s control, the booking may be postponed without liability or cancelled on fair terms.
8. Provider Cancellation On rare occasions, Man With Van Woodlands may need to cancel or suspend a booking due to vehicle breakdown, staff illness, unsafe conditions, incomplete information, unlawful instructions, or circumstances that make performance impractical or unsafe. Where possible, the service provider will offer an alternative time or suitable rearrangement. If cancellation occurs before the service begins and without fault on the part of the customer, any deposit already paid may be refunded, subject to deduction of non-recoverable costs where applicable. The service provider will not be responsible for indirect losses resulting from a cancellation, such as missed appointments, lost time, or business interruption, except where such liability cannot lawfully be excluded.
9. Liability and Damage The service provider will take reasonable care when handling goods and property, but liability is limited to loss or damage caused by proven negligence, subject to these terms and applicable law. The customer is responsible for ensuring that items are suitably packed, protected, and labelled where required. Fragile items, electronics, glass, antiques, artwork, and items of sentimental or unusual value should be declared in advance. Unless otherwise agreed in writing, the service provider does not accept responsibility for pre-existing damage, hidden defects, inadequate packing, or damage resulting from items being overloaded or improperly secured by the customer. The customer should inspect goods before transport where possible and report any issue promptly after completion of the move.
10. Exclusions and Limits of Liability Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. Subject to that, the service provider is not liable for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity. The maximum liability for any claim arising from a booking will generally not exceed the total charge paid for the specific service, unless a higher amount has been expressly agreed in writing or insurance cover applies. The customer is advised to arrange appropriate insurance for high-value, delicate, or irreplaceable goods. Claims for damage must be supported by clear evidence and provided within a reasonable period following completion of the service.
11. Customer Indemnity The customer agrees to indemnify the service provider against claims, losses, penalties, expenses, and legal costs arising from inaccurate instructions, unlawful goods, hazardous materials, unsafe premises, or the customer’s breach of these terms. If the customer asks the service provider to move an item that is later found to be prohibited, undeclared, stolen, or dangerous, the customer will be responsible for any resulting consequence. The customer also accepts responsibility for claims made by third parties whose property, rights, or access arrangements are affected by the booking. This clause does not affect any rights the customer may have under consumer protection law where such rights cannot be excluded.
12. Waste Handling and Regulations Where the service includes collection or transport of waste, the customer must clearly identify the material before the job begins. The service provider will only handle waste in compliance with applicable UK waste regulations and will not accept hazardous, clinical, chemical, asbestos-related, or other regulated waste unless specifically authorised and lawfully permitted to do so. The customer must not request disposal of waste that they do not have the legal right to transfer. The service provider may require documentation or a written description of the waste types, quantities, and destination. If waste transfer notes, receipts, or other records are required by law, the parties will cooperate to ensure compliance. Any waste presented as general household refuse may be rejected if it is suspected to contain prohibited or unsafe material.
13. Conduct, Safety and Refusal of Service The service provider expects all customers, occupants, and third parties to behave respectfully and to maintain a safe environment during the move. Abuse, threats, harassment, intoxication, or interference with the work may result in the job being stopped immediately. The service provider may refuse to move items or enter premises if doing so would be unsafe, unlawful, or likely to expose staff to unacceptable risk. If the move is delayed or stopped because of behaviour, unsafe conditions, or misrepresentation by the customer, full charges may still apply. The customer must ensure pets, children, and other hazards are managed appropriately during loading and unloading.
14. Title, Possession and Unattended Goods The service provider will not assume responsibility for goods left unattended unless prior arrangements have been agreed. Once items are handed over, the customer confirms that they are authorised to do so. Ownership of the goods remains with the customer at all times unless otherwise agreed in a separate written arrangement. The service provider may retain possession of goods if lawful charges remain unpaid, to the extent permitted by applicable law and any enforceable lien rights. If goods are refused, uncollected, or unable to be delivered because of a customer breach, storage, return transport, or disposal costs may be charged. The customer should be aware that unattended deliveries are left at the customer’s risk unless a signed delivery instruction states otherwise.
15. Complaints and Claims Process If the customer believes that an issue has occurred, it should be raised promptly so that the matter can be investigated while the facts remain fresh. The customer should provide the booking reference, date, description of the issue, and any available evidence. The service provider may request photographs, inspection of damaged items, or further information to assess the claim. Reasonable efforts will be made to resolve concerns fairly and efficiently. Any accepted remedy may include repair, replacement, partial refund, or other appropriate resolution depending on the circumstances and legal obligations. Failure to notify the service provider promptly may limit the ability to investigate and may affect the outcome of any claim.
16. Data and Records The service provider may keep records relating to bookings, payments, communications, and service performance for operational, accounting, and legal purposes. Personal information will be handled in accordance with applicable data protection law. The customer acknowledges that information supplied during the booking process may be used to administer the service, process payment, manage claims, and comply with legal obligations. Records may also be retained where necessary to demonstrate compliance with transport, waste, or tax requirements. The customer should ensure that all information provided is accurate and kept up to date.
17. Governing Law and Jurisdiction These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation, service, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rights provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by the service provider in enforcing a right shall be treated as a waiver of that right. These terms constitute the entire agreement between the parties for the relevant booking unless expressly amended in writing.
18. Final Provisions By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms on behalf of themselves and, where relevant, any other person whose goods or premises are involved. The service provider may update these terms from time to time, and the version applicable to a booking will be the one in force at the time the booking is confirmed. For any van and man service, the customer remains responsible for providing accurate instructions, lawful goods, and timely access. For any Man With Van Woodlands move, the aim is always to provide a practical, careful, and professionally managed service within the limits of these terms.